Refund Policy

<h2>1. Refund Eligibility</h2>
<p>Refunds are issued for returned items that meet our Return and Exchange Policy criteria. To be eligible for a refund:</p>
<ul>
<li>The item must be in its original condition and packaging, with all tags and labels attached.</li>
<li>The return must be initiated within the specified return window as mentioned on the order tracking page of the website and the mobile application.</li>
</ul>
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<h2>2. Refund Process</h2>
<p>To initiate a refund, follow these steps:</p>
<ul>
<li>Go to the order history page of the website or the mobile application.</li>
<li>Check whether the item is eligible for return.</li>
<li>Click on the return/Exchange option and select the reason for return/Exchange.</li>
<li>Pack the item securely in its original packaging, including any accessories, manuals, and documentation.</li>
<li>Attach the return shipping label to the package and send it back to us.</li>
<li>Once we receive and inspect the returned item, we will process your refund.</li>
</ul>
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<h2>3. Refund Timeline</h2>
<p>Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.</p>
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<h2>4. Non-Refundable Items</h2>
<p>Certain items may not be eligible for a refund. These items will be clearly marked on the product page. Non-refundable items typically include:</p>
<ul>
<li>Personalized or custom-made products.</li>
<li>Beauty products</li>
<li>Intimate wearables</li>
<li>Perishable goods (e.g., food, flowers).</li>
<li>Digital products (e.g., e-books, downloadable content).</li>
</ul>
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<h2>5. Refund for Shipping Charges</h2>
<p>Shipping charges are non-refundable, except in cases where the item received is damaged or incorrect. If you received a damaged or incorrect item, please contact our customer service team at <a href="mailto:care@shopmool.in">care@shopmool.in</a> for assistance.</p>
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<h2>6. Exchange Process</h2>
<p>If you wish to exchange an item, please follow the steps outlined in our Return and Exchange Policy. Exchanges are subject to product availability. If the item you wish to exchange for is not available, you will be issued a refund instead.</p>
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<h2>8. Contact Us</h2>
<p>If you have any questions about our Refund Policy, please contact us at <a href="mailto:care@shopmool.in">care@shopmool.in</a>. Our customer service team is here to assist you.</p>
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